Privacy policy

This policy covers the Consolo website. It is deliberately short, because this site collects very little. How we handle data inside a client's console is a separate and much more detailed matter — that is covered on the security and data page and in the Data Processing Agreement attached to an engagement.

Who is responsible

The controller for data collected through this website is Bashara Hinnawi, Rua Joaquim Agostinho 70, São Domingos de Rana, Portugal. You can reach us at consolo@bashara.pt.

What we collect, and why

Audit and demo request forms

Your name, work email, company, company size, and whatever you choose to tell us about your systems, your operational pain, your role, industry and what you would like to see. We use it to reply, to prepare your audit or demo, and to follow up about the engagement. Legal basis: your request, and our legitimate interest in responding to a business enquiry. If you book a demo slot, the booking itself is handled by Google Calendar under Google’s own terms, and the time you choose appears in our calendar.

Server logs

Our host records standard request data, including IP address, for security and diagnostics. Legal basis: legitimate interest in operating a secure service.

Analytics

No third-party analytics tool is loaded. Our own measurement is described below.

Website measurement

We record which pages you read on this site, the page you came from, and how long you spend, using our own beacon rather than a third-party analytics service. If you reached us through a tracked link in an email from us, this reading history is linked to your enquiry record, and we use it to judge what to talk to you about — for example, that you spent time on pricing. Legal basis: your consent, which you can withdraw at any time from the cookie notice. We do not profile you for advertising, and we do not sell or share this.

Live chat

Whatever you type into the chat, the page you were on when you sent it, and an email address if you give us one so a reply can reach you. If you arrived through a tracked link in one of our emails, the conversation is attached to your enquiry record. Legal basis: your request — you opened a conversation with us — together with our legitimate interest in answering it. While a page of this site is open the widget also checks for replies every 20 seconds, which tells us you have the site open; if you have opted out of measurement it sends nothing until you write to us.

Cookies

This site sets no marketing or advertising cookies. Two things may be stored: the anti-forgery token required to submit the audit form securely, which is strictly necessary and expires with your session, and — if you arrived through a tracked link in one of our emails — the workspace visit cookie described in the cookie notice, which is what links your reading to your enquiry and what the chat uses to recognise you. The full list is in that notice, along with a button to turn measurement off.

Who else sees it

We do not sell your details and we do not share them for advertising. We use a small number of service providers to operate the site and respond to enquiries — hosting, email delivery, and our CRM. Each is bound by a contract that limits them to processing on our instructions. A current list is available on request.

How long we keep it

Enquiries are kept for up to 24 months from our last contact with you, then deleted, unless they have become part of a client relationship with its own retention terms. Server logs are kept for a short operational period by our host. Website measurement records are kept for 6 months, then deleted. Chat conversations are kept for 6 months, then deleted.

Where it is processed

Within the EU/EEA wherever possible. Where a provider processes data outside it, we rely on the European Commission's standard contractual clauses.

Your rights

You can ask us for a copy of what we hold, to correct it, to delete it, to restrict how we use it, or to object to our use of it. Write to consolo@bashara.pt and we will respond within 30 days. If you are unhappy with our response you can complain to your national data protection authority.

Changes

If this policy changes materially we will update the date at the top and, where the change affects you, tell you directly.

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